Frequently Asked Questions
Everything you need to know about our famous cookies and treats.
Do you ship your cookies nationwide?
Yes! We ship our famous cookies and brownies across the country. All orders are baked fresh and packaged securely to ensure they arrive in perfect condition.
How should I store my Brooki Bakehouse treats?
For the best experience, store your treats in an airtight container at room temperature for up to 3 days. For longer storage, you can freeze them for up to 3 months and reheat in the oven for that fresh-baked taste.
Do you offer gluten-free or vegan options?
While we do offer specific gluten-free and vegan flavors, please note that all our products are prepared in a kitchen that handles wheat, dairy, eggs, and nuts. Cross-contamination may occur.
Can I track my order once it has been shipped?
Absolutely. Once your order is dispatched, you will receive an email with a tracking number so you can follow your sweet treats right to your doorstep.
What is your return policy for food items?
Due to the perishable nature of our products, we do not accept returns. However, if there is an issue with your order or damage during transit, please contact our support team within 24 hours of delivery.
Do you take custom orders for events or weddings?
We love being part of your special days! We offer large catering orders and custom gift boxes for weddings, corporate events, and parties. Please contact us via our 'Events' page for a quote.